Which? Complaints Policy
Key Solar always endeavours to provide the best service. However, on rare occasions there may
be times where a customer may not be completely satisfied.
To ensure we can put things right for you, as soon as possible after the completion of the
works, please inspect the work to ensure everything has been carried out based on the contract
terms and to the high standards the business aims to achieve.
Please contact the us straight away with any concerns either by phone, email or write to us. If
writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint we aim to respond within 5 days.
One of the team will arrange a convenient date to come and view and/or remedy the situation within 28
days.
In the unlikely event that we are unable to resolve your complaint having exhausted key solars complaints procedure, it may be necessary to use another complaint service. Where we
cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests
confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your
complaint.